Terms & Conditions

ORDERS

In stock items will be shipped within 48 hours, if not please allow up to 20 days. If a garment/product is placed on back order you may be notified in writing or via phone.


PAYMENT

All payments are to be made in full before Knickerboxers will dispatch the order.

We accept the following forms of payment:

Visa Cards | Master Cards | Cheque | Cash | EFTPos

All transactions are processed in AUD and are GST inclusive unless otherwise stated.


RETURNS

Due to health reasons – we don't refund briefs & swimwear

Returns are to be notified within 14 business days of purchase, either by email or phone prior to returning.

Returns must be unworn and in the original conditions.

All returns are to be authorised by Knickerboxers

Costs associated with freight/postage on returns will be paid by the customer.

Knickerboxers may pay for freight but this is at Knickerboxers complete discretion.


PRIVACY AND INFORMATION

Knickerboxers respects people right to their information remaining private. In purchasing products from Knickerboxers you accept that to process your order, you will need to provide Knickerboxers with information regarding a billing and shipping address, email address and contact phone number.

Knickerboxers may contact you regarding your purchase. We may also send you e-mail marketing regarding promotions. These are opt-in and you can unsubscribe from these at any time to stop receiving them. Knickerboxers does not send unsolicited mail. Knickerboxers will not pass your e-mail/physical address or any other contact information to anybody else, and we will not use this address except in connection with your enquiry or order.

Where our site may be linked to other third party companies, none of our customer information is shared with the third party. Your information will not be shared with any third party except as required by the law, and in connection with processing your order.

While Knickerboxers will make every reasonable effort to keep your information secure over the internet. Knickerboxers will not be responsible for any unauthorised access of any information. By using this website you acknowledge there are risks in the transmission of information via the internet.

If you do have any questions regarding privacy and how your information is used by us, please contact us.

When purchasing from Knickerboxers, your financial details are securely processed by secure encryption method. Your card details are not store anywhere on our server. All information entered is sent over SSL.

If you have any questions regarding our security policy, please contact us.